Legal Information
Your trust matters. Read about how we operate, protect your data, and use cookies.
1. Agreement to Terms
By accessing or using the One-Up Travel platform ("Service"), including our website at one-up.cloud and any associated applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
One-Up Travel is operated by One-Up Travel Pty Ltd ("we", "us", "our"), a company registered in Australia.
2. Eligibility & Accounts
You must be at least 18 years old to use this Service. By creating an account, you represent that you are of legal age and that all information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use.
3. AI-Powered Services
Our platform uses artificial intelligence ("Lisa") to provide travel recommendations, itinerary planning, and related services. While we strive for accuracy, AI-generated content is provided on an "as-is" basis. You acknowledge that:
- AI recommendations are suggestions only and should not be treated as professional travel advice
- Prices, availability, and details shown are estimates and may differ from actual offerings at the time of booking
- You are responsible for independently verifying all travel information, including visa requirements, health advisories, and safety conditions
- We do not guarantee the accuracy, completeness, or reliability of any AI-generated content
4. Third-Party Services & Bookings
One-Up Travel integrates with third-party providers including but not limited to airlines, hotels, tour operators, and booking platforms. When you make a booking through our platform:
- Your contract is directly with the third-party provider, not with One-Up Travel
- Third-party terms and conditions, cancellation policies, and pricing apply
- We act as an intermediary and are not liable for the quality, safety, or delivery of third-party services
- Disputes regarding bookings should be directed to the relevant provider
We may earn affiliate commissions from bookings made through our platform. This does not affect the price you pay.
5. Payments & Pricing
All prices displayed on the platform are in Australian Dollars (AUD) unless otherwise stated. Currency conversions are provided for convenience only and may not reflect real-time exchange rates.
We reserve the right to change our pricing structure, introduce paid features, or modify free tier offerings at any time with reasonable notice to existing users.
6. Intellectual Property
All content on the One-Up Travel platform, including but not limited to text, graphics, logos, icons, software, and the overall design, is owned by or licensed to One-Up Travel and is protected by Australian and international intellectual property laws.
Photos and reviews displayed from third-party sources (such as Google Places) are the property of their respective owners and are displayed under licence or fair use provisions.
You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.
7. Prohibited Conduct
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to reverse-engineer, decompile, or extract the source code of our software
- Scrape, crawl, or use automated tools to access the Service without our consent
- Interfere with or disrupt the Service or its servers
- Impersonate any person or entity, or misrepresent your affiliation
- Upload malicious code, viruses, or harmful content
- Use the AI features to generate harmful, misleading, or illegal content
8. Limitation of Liability
To the maximum extent permitted by Australian law, One-Up Travel and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.
Our total liability to you for any claims arising from the Service shall not exceed the amount you have paid us in the twelve (12) months preceding the claim, or AUD $100, whichever is greater.
Nothing in these Terms excludes or limits our liability for matters that cannot be excluded under Australian Consumer Law.
9. Termination
We may suspend or terminate your account at our discretion if you breach these Terms. You may delete your account at any time through your account settings or by contacting us.
Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, limitation of liability, and governing law survive termination.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11. Contact Us
If you have questions about these Terms, please contact us at:
One-Up Travel
Email: [email protected]
Website: one-up.cloud
1. Overview
One-Up Travel ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.
2. Information We Collect
Information you provide:
- Account details: name, email address, password
- Profile information: travel preferences, saved destinations
- Communications: messages sent through our contact form or to Lisa AI
- Booking information: travel dates, destinations, accommodation preferences
Information collected automatically:
- Device information: browser type, operating system, device identifiers
- Usage data: pages visited, features used, time spent on the platform
- Location data: general location based on IP address (not precise GPS)
- Cookies and similar technologies (see our Cookie Policy)
Information from third parties:
- Authentication providers: Google account information if you sign in with Google
- Booking partners: confirmation details for bookings made through our platform
3. How We Use Your Information
We use your information to:
- Provide, personalise, and improve our travel planning services
- Power Lisa AI to generate relevant travel recommendations
- Process and manage bookings with third-party providers
- Send service-related communications (booking confirmations, account updates)
- Analyse usage patterns to improve our platform
- Protect against fraud, abuse, and security threats
- Comply with legal obligations
We will not sell your personal information to third parties. We will not use your information for purposes unrelated to our Service without your consent.
4. How We Share Your Information
We may share your information with:
- Third-party booking providers — when you make a booking, we share necessary details with the relevant airline, hotel, or tour operator
- Service providers — companies that help us operate the platform (hosting, analytics, email delivery), bound by confidentiality agreements
- AI service providers — to process your conversations with Lisa (anonymised where possible)
- Legal authorities — when required by law, regulation, or legal process
We do not share your personal information with advertisers or data brokers.
5. International Data Transfers
Your data may be processed in countries outside Australia, including the United States, where our cloud service providers operate. We ensure appropriate safeguards are in place, including data processing agreements and compliance with applicable privacy frameworks.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication through Firebase Authentication
- Regular security assessments and monitoring
- Access controls limiting employee access to personal data
No method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Deletion — request deletion of your account and associated data
- Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy
To exercise your rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. Continued use of the Service after changes constitutes acceptance of the revised policy.
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide analytics about how the site is used.
2. Cookies We Use
Essential Cookies
Required for the platform to function. These include authentication cookies (keeping you signed in) and security cookies. You cannot opt out of these.
Analytics Cookies
Help us understand how visitors interact with the platform. We use these to improve our Service. Data is aggregated and anonymised.
Preference Cookies
Remember your settings, such as preferred currency, language, and display preferences.
Third-Party Cookies
Some third-party services embedded in our platform (such as Google Maps for trip mapping, and booking partner widgets) may set their own cookies. These are governed by the respective third party's cookie policy.
3. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent the platform from functioning properly.
To manage cookies in your browser:
- Chrome: Settings → Privacy and Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
1. General Disclaimer
The information provided on the One-Up Travel platform is for general informational and planning purposes only. While we strive to keep information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, services, or related content.
2. AI Disclaimer
Lisa, our AI travel assistant, generates recommendations using artificial intelligence. AI-generated content may contain inaccuracies, outdated information, or errors. Specifically:
- Hotel prices, flight costs, and activity fees are estimates and may change without notice
- Availability is not guaranteed until confirmed directly with the provider
- Reviews and ratings are sourced from third parties (such as Google) and reflect the opinions of individual users, not One-Up Travel
- Photos are sourced from third-party platforms and may not reflect current conditions
- Travel advice regarding visas, vaccinations, safety, and entry requirements should be independently verified with official government sources
Always verify critical travel information through official channels before making decisions.
3. Financial Disclaimer
One-Up Travel does not provide financial advice. Cost estimates, budget breakdowns, and currency conversions are provided for planning convenience only. Exchange rates are approximate and may not reflect real-time rates. You should consult your bank or financial institution for accurate currency conversion information.
4. External Links
Our platform may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party sites. Inclusion of any link does not imply endorsement. We strongly advise you to read the terms and privacy policies of any third-party site you visit.
5. Travel Risk Disclaimer
Travel inherently involves risks. One-Up Travel is not responsible for any injury, loss, damage, or inconvenience arising from your travel activities. We strongly recommend:
- Purchasing comprehensive travel insurance for all trips
- Checking government travel advisories (e.g., smartraveller.gov.au for Australian residents)
- Consulting healthcare professionals regarding vaccinations and health precautions
- Registering with your country's embassy when travelling abroad
6. Photo & Review Content
Photos and reviews displayed on our platform are sourced from third-party services including Google Places API. This content is the property of respective authors and businesses. One-Up Travel does not claim ownership of third-party content and displays it under applicable API terms of service.